Terms of service.

Ink. is a Canadian-hosted electronic signature platform. The Service lets you upload documents, prepare them for signature, dispatch them to signers over your choice of channel (email, SMS, or WhatsApp), capture cryptographic proof-of-execution, and seal each completed document with a Certificate of Completion. Tenant data is stored in the AWS ca-central-1 region (Montréal) under Row-Level Security.

We may add to, change, or remove features of the Service as we improve it. Material reductions of functionality on a paid plan will be announced at least thirty (30) days in advance.

To use most of the Service you need an Ink. account. You must provide accurate information and keep it current. You are responsible for everything that happens under your account, including the actions of your teammates and any API key you issue. Notify us immediately at security@inksign.ca if you suspect unauthorised access.

A workspace owner controls the workspace and can add, remove, and re-role teammates. Workspace owners are responsible for the lawful use of the Service by every member of their workspace.

You must be at least the age of majority in your province or territory of residence to use the Service.

You agree not to use the Service to:

• Send documents without the lawful right to do so, or that misrepresent the identity of the sender.
• Send phishing, unlawful, harassing, defamatory, or otherwise harmful content.
• Circumvent authentication, RLS, rate limits, or other security controls.
• Probe, scan, reverse-engineer, or otherwise attempt to discover vulnerabilities in the Service except through our coordinated security disclosure programme at security@inksign.ca.
• Use the Service to send signature requests for documents the law specifically requires to be wet-signed in your jurisdiction (see Section 5).
• Resell the Service or build a competing product using it.

We may suspend or terminate accounts that violate this section. Where the violation is severe or ongoing, we may do so without notice.

The Service is offered on Free, Solo ($9.99 CAD/month), Team ($29.99 CAD/month for 4 seats), and Firm ($79.99 CAD/month for 10 seats) plans. Paid plans renew monthly, in advance, on the calendar day matching the original purchase. Annual plans are available at a 17% discount (equivalent to two months free). All amounts are in Canadian dollars and are exclusive of applicable taxes, which will be added to your invoice.

You may cancel a paid plan at any time from the workspace billing screen; cancellation takes effect at the end of the then-current billing period. We do not pro-rate refunds for unused time on a cancelled paid plan, except where required by Canadian consumer-protection law.

The Free plan’s usage allowance (currently three documents per calendar month) is for evaluation. We may adjust the Free allowance on thirty (30) days’ notice.

If a payment fails, we will retry over the following ten (10) days. If it still fails the workspace will be moved to the Free plan and any features above the Free quota will be disabled until billing is restored.

Ink. produces electronic signatures that are valid and enforceable under PIPEDA Part 2, Quebec Law 25, the Quebec Civil Code (art. 2827), and the equivalent provincial electronic-commerce statutes. Each signed PDF carries:

• The signer’s captured signature, initials, or typed mark, stamped on the page where placed.
• A Certificate of Completion that records, for every signer, the email or phone used, the timestamp at view and at signing, the originating IP, the user-agent, and the verification channel where one was used.
• Dual SHA-256 fingerprints — one over the uploaded source, one over the final sealed bundle.

Certain documents must be wet-signed in some jurisdictions — for example, wills, codicils, family-law agreements in some provinces, certain real-property transactions, and some court filings. You are responsible for determining whether an electronic signature is sufficient for any given document under the law that governs it. Ink. does not provide legal advice.

The Service, including all software, design, branding, documentation, and the trade marks Ink. and inksign.ca, is owned by Ink Signature Inc. and is protected by Canadian and international intellectual property laws. We grant you a non-exclusive, non-transferable, revocable licence to access and use the Service in accordance with these Terms.

You retain all rights to the content you upload, dispatch, or sign on the Service (your “Customer Content”). You grant Ink. a limited, worldwide, non-exclusive licence to host, transmit, render, and process Customer Content solely to operate and improve the Service. We never use Customer Content to train any machine learning model — ours or a third party’s — and we never sell or licence it.

Feedback you send us about the Service may be used by Ink. without restriction or compensation.

Our handling of personal information is governed by our Privacy Policy. Where you upload documents containing personal information of third parties, you act as the data controller and Ink. acts as your processor. You represent that you have the lawful basis to share that information with Ink. for the purpose of dispatching the signing request.

Ink. operates your workspace on Canadian-hosted infrastructure. As the platform operator, we hold service-role credentials that bypass the per-tenant Row-Level Security protecting your workspace from other tenants. We commit to the following operational policy, binding on Ink. as a matter of contract:

• Ink. personnel will not view, copy, export, search, or otherwise access your document content, signer personal information, or audit-trail rows in the ordinary course of operating the Service. This is not a technical limitation — it is an enforceable commitment.
• We will exercise privileged access only when one of the following is true: (a) you have asked us to assist with a specific artifact (support ticket) and the access is scoped to that artifact; (b) we are legally compelled by a court order, search warrant, or equivalent binding instrument issued by a court of competent jurisdiction in Canada (we will notify you unless legally prohibited and will challenge over-broad or extraterritorial requests); or (c) we are actively investigating abuse, account compromise, or an ongoing security incident affecting your workspace or the Service as a whole, in which case access is the minimum necessary to scope and contain the incident.
• We maintain an internal written record of privileged access taken in response to a support ticket, legal compulsion, or security investigation. We are working toward an append-only system log; until that is in place, the record is the engineer's log entry filed against the ticket or incident that authorised the access.
• We do not use your data for marketing, product analytics, model training, or any third-party purpose. We do not sell your data. We do not rent it.
• Automated Edge Functions and webhook handlers that move data between Ink. components (for example, the cross-device signing handler or the Stripe billing webhook) run under service-role credentials by necessity; their scope is fixed in code that we are happy to walk a customer through on request, and no human reads what they touch. These automated movements do not constitute privileged access for the purposes of this section.

The full operational policy is described in our Privacy Policy, Section 07. Inconsistencies between this section and that section are resolved in favour of whichever provision more strictly protects you.

You may delete your workspace at any time from the workspace settings. Deletion removes tenant data from the authoritative database within ninety (90) days; encrypted backup snapshots roll off within a further thirty (30) days. Certificates of Completion attached to documents already dispatched continue to live on the recipient’s copy of the PDF.

We may suspend or terminate your access to the Service on notice if you materially breach these Terms, if your account presents an immediate security risk, or if we are required to do so by law. We will provide reasonable notice where the situation allows.

Sections that by their nature should survive termination — including intellectual property, indemnity, limitation of liability, and governing law — survive termination of these Terms.

The Service is provided “as is” and “as available”. To the maximum extent permitted by applicable law, Ink. disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and warranties arising from a course of dealing or usage of trade. Ink. does not warrant that the Service will be uninterrupted, error-free, or that any defect will be corrected.

Ink. is not a law firm and does not provide legal advice. Nothing on the Service constitutes legal advice or a solicitor-client relationship.

To the maximum extent permitted by applicable law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or in connection with these Terms or the Service, even if advised of the possibility of such damages.

Ink.’s aggregate liability arising out of or in connection with these Terms and the Service is capped at the greater of (a) one hundred Canadian dollars ($100) and (b) the amount you paid Ink. in the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable Canadian law — including liability for gross negligence, wilful misconduct, or fraud.

You agree to indemnify, defend, and hold harmless Ink. and its officers, directors, employees, and agents from and against any third-party claim, demand, loss, or expense (including reasonable legal fees) arising from (a) your use of the Service in breach of these Terms, (b) Customer Content you uploaded or dispatched, or (c) your violation of any law or third-party right in connection with the Service.

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in it, without regard to conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

You and Ink. agree to submit to the exclusive jurisdiction of the courts located in Toronto, Ontario for any dispute arising out of or related to these Terms or the Service, except that either party may seek interim injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

Quebec consumers retain the substantive rights granted by Quebec consumer-protection law, including the right to institute proceedings in Quebec.

We may amend these Terms from time to time. Material changes will be announced via email to workspace owners at least thirty (30) days before they take effect. The “Effective” date at the top of this page always reflects the most recent revision. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.

These Terms, together with our Privacy Policy, are the entire agreement between you and Ink. regarding the Service and supersede all prior agreements and understandings. If any provision is held unenforceable, the remaining provisions remain in full force and effect. Our failure to enforce any right or provision is not a waiver of that right or provision. You may not assign these Terms without our prior written consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets.

Notices to Ink. should be sent to legal@inksign.ca. Notices to you will be sent to the email associated with your workspace owner account.